At iCore Planet (icoreplanet.store), we want every customer to feel confident when purchasing Apple products and accessories from our store. If for any reason you’re not satisfied with your purchase, our Refund and Returns Policy outlines how we can assist you.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, undamaged, and in original packaging (including accessories, manuals, and the original box).
  • Proof of purchase (order confirmation or receipt) is required.
  • Items showing signs of use, tampering, or physical damage are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened Apple software, digital products, or subscriptions.
  • Earphones, AirPods, or other personal-use items (for hygiene reasons).
  • Products sold under “clearance” or “special discount” categories.

3. Refund Process

  • Once we receive and inspect your returned item, we’ll notify you via email.
  • If approved, the refund will be issued to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable. If free shipping was offered, the actual cost may be deducted from your refund.

4. Exchanges

  • Exchanges are allowed within 7 days for items that are defective or delivered incorrectly.
  • Exchanges are subject to stock availability. If the requested product is not available, we will issue a refund instead.

5. Damaged or Defective Products

  • If your Apple product arrives damaged, defective, or not as described, please contact us within 48 hours of delivery.
  • Provide your order number, photos/videos of the issue, and details by emailing us at info@icoreplanet.store.

6. How to Initiate a Return

  1. Email us at info@icoreplanet.store with your order details and reason for return.
  2. Wait for return approval and instructions from our support team.
  3. Carefully pack the item in its original packaging and ship it back to the address provided.

7. Return Address

iCore Planet
📍 Street 36, Silk Plaza, Lower Basement Workzone, E-11, Islamabad, Pakistan

8. Contact Us

For any questions regarding this Refund and Returns Policy, reach out to us at:
📧 info@icoreplanet.store